Time, Talent and Tangible Resources :: essays research papers

Time, Talent and Tangible ResourcesIt is rugged to believe that it is already time to write my fourth and final chromatography column as president of NCSEA for the pincer Support Quarterly. Although this is my last major typography assignment, many opportunities to be of do to the claw verify community stop available between now and August 2, 2000, and I assure you that I will avail myself of as many of them as are humanly possible. I decided to close out my series of these columns by share-out with the broader NCSEA family my personal view of what our beloved child sign program should tactile property like in the future. I have long held that the child support program needs to look much more like the backroom of MasterCard, visa or American Express rather than a exchange supporter program. There is little question that the child support program was the cash assistance program designed to provide comprehensive reinforcements to families in need. Child support, as well a s the other programs in our income assistance system, has a unique contribution to make to family well-being. The question is how can child support best make that contribution. Whatever else may be added to or subtracted from it, I believe, child supports core functions will always take on establishing paternities, locating noncustodial parents obligated to pay child support, establishing support commits, enforcing those orders, collecting and distributing child support payments. I would suggest the customer service centers for this countrys credit plug-in industry hold some valuable and moveable approaches that can be used to improve not only the oral communication of child support services, but also the public perception of the child support community.Just think about it. When you call your credit card company about a recent purchase or their bankruptcy to properly credit a recent payment, you dont even out know, let alone have a long-standing relationship with, the customer service representative. They do not have to case manage you in order to provide you with value added service. You simply make the call, state your problem and formulate the information you need. The customer service representative has the appropriate charge investigated (with the instinct that the charge will be removed from your account in the interim), sends you a letter verifying the nature of this interaction and you move on a happy camper - at least for the moment. That is the train of service that the American public has come to expect in their daily business transactions, and that is the level service that the public anticipates from the child support program.